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Need an business/office telephone system?

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It can be confusing with all the different options available to find the right business telephone system for your needs. I can help by matching your requirements a system and setup which is right for you.

The right phone system is crucial to your business. You use your phone to connect to your employees, clients and vendors. The right choice should help you increase sales, communicate with your team and connect to your clients.  With so many phone systems available in the market, you need to be careful in choosing the right one for you otherwise you might end up with a system that does not fit your company’s needs.  There are several factors to take into consideration and it can seem confusing when looking for the right one for your office – here is a simple guide on how to choose the best one for your company.

What are the things that I will  consider when choosing you  a business phone system?

  • Number of users/employees
  • Budget
  • Features that you need
  • Features that you may need
  • Growth and expansion
  • Profitability of your system
  • Productivity
  • Training
  • Maintenance
  • Level of technical skills

What do you need?

You need the following pieces to make a phone system run smoothly:

  • Base unit
  • Hand sets
  • Wiring
  • Installation and initial configuration

 How much do I need to invest?

A central base unit costs around

£350  and above. The price of a handset depends on the model and features. They can go as high as

£1,000. You can also get extra accessories. Add to that the cost of the installation, training and maintenance.

 To get a free quote and compare telephone systems based on your requirements, please fill in my questionnaire Click Here

Small Business

The most popular choices for a small business phone system are PBX and VOIP. Each has its own pros and cons. You can get a complete phone system starting from £495 and a complete VOIP system starting from £750. If a phone system is not too much of a priority in your office, you can avail of a free VOIP platform and just buy the necessary components and accessories. If a phone system is crucial to bring in sales then you must consider investing in a very good system that will last you a long time. In general, there are a lot of advantages in using a phone system.

The features of a phone itself can make your life easier. Features such as auto attendant and auto directory eliminate the need for a phone operator. That can save you a lot of money meant for salaries and benefits. An IVR or Interactive Voice Response makes the whole process of inquiring and complaining faster. The client can choose from a menu of services and enter information or be taken directly to a customer service representative for complaints or cases that need a human response. Depending on your phone system, you will be able to connect to and from anywhere. You can treat any place as your virtual office. Your staff can work from home in case of a power failure in the office or bad weather. You can also use any device, such as your mobile phone or home phone, to connect to your network.

There are special packages are available for small businesses. Some packages don’t include the training and maintenance fees. Also check for warranties and guarantees. Some providers also combine Internet and phone services in one affordable package. Choosing a telephone system for your small business involves a lot of research and comparison. Talk to people you trust about the systems that they are using. Ask for demos from suppliers and ask about discounts, promos and packages. If you’re on a budget, take advantage of what technology has to offer you and build from there.

What type of phone system are you thinking of installing? Your choice will really depend on a few things such as the number of people who are going to use the phone system, the features that you want the system to have and of course, your budget.

Long term things to consider are

  • Will you be able to get a return on your investment after X number of years?
  • The adaptability and flexibility of the phone system in case you want to expand your business
  • How does the system make everyday office functions better?

To make life easier we provide a free quote service for small businesses, we will match the right equipment and setup to your needs


A business telephone system is one of the most important parts of a business. If you are looking to have one installed, it is important that you first know the 4 types of phone systems available. Here is a simple guide for you.

Key-less System

This is the most basic phone system. This is usually used by very small companies that have fewer than 10 employees. This type of system already offers the user a set of basic features fit for their requirements. You do not need to install a central control unit with this type of system. The costs that you will incur with this type of system are generally low as it is a very simple system. You will only have a problem when you expand. The Key-Less System does not allow room for expansion. However, this system is mobile. Since the phone system can only support 2 to 4 lines that are not permanently wired into your infrastructure, you can take the system with you when you transfer to a different office. Another drawback of this system is it is pretty much a do-it-yourself system. You need to do all the shopping, installation, programming and maintenance.

Key Systems or KSU

This type of system is best suited for companies with 5 up to 40 employees. It is similar to the Key-Less System in that it has all the basic features that you need to run your day to day operations. The difference is that you can add more advanced features as your business requires. Another difference is that this system requires a central key system unit or a KSU to support the phones unlike the other system that is run by the phones themselves. Newer versions of the KSU can now compete with the more advanced PBX systems in terms of advanced features. This type of system can keep up with your growing business.

PBX or Private Branch Exchange System

The PBX system has both basic and advanced features. It also needs a central PBX cabinet to power it. This system is for companies with 40 or more employees. Its features are perfect to meet the daily demands of a very busy workplace. If you already have a system in place, you do not have to worry about installing a PBX system. It easily integrates with other technologies. You can also program it to connect with your current office configurations. You can also expand this system to carry more advanced features. Keep in mind though that each addition will require you to shell out cash.

If you have the budget and you can see growth in the horizon, it is better to invest in a PBX System. It is flexible and you have a wide variety of features to choose from.

Voice over Internet Protocol or VOIP System

The VOIP system is the latest technology in business phone systems. With this phone system, you can communicate with other offices around the world for a minimal fee. This is possible because your phone call is sent over an IP-based network or the Internet. It does not use traditional phone lines that charge you per minute. This type of system still requires you to have a phone service that can connect you to other offices using traditional systems. This system is best used in conjunction with your existing system. If you always make long distance or international calls, this system will save you a lot of money. You can also use this system if you frequently travel and need to be connected to your customers and suppliers without changing numbers. Any type of company can use the VOIP system.

Now that you know the different types of system available, you can now choose the best system for your company.


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BT Fix-  Services - Telephone & Broadband Engineer